Privacy Policy

Last updated: April 24, 2026

Overview

Thomasson Septic & Excavating ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website at culpeperseptic.com, use our online chat feature, submit a contact form, or otherwise interact with us.

Information We Collect

We may collect the following types of information:

  • •Contact information — your name, phone number, email address, and property location, provided voluntarily through our contact form or chat widget.
  • •Service inquiries — descriptions of the septic, excavation, or other services you are interested in.
  • •Chat transcripts — messages exchanged with our automated chat assistant, which are used to understand your needs and connect you with our team.
  • •Usage data — standard web server information such as IP address, browser type, pages visited, and timestamps, collected automatically when you browse our site.

How We Use Your Information

We use the information we collect to:

  • •Respond to your service inquiries and provide estimates.
  • •Follow up with you by phone call or text message regarding services you have inquired about.
  • •Send internal notifications to our team so we can respond to your request promptly.
  • •Improve our website and customer experience.

SMS / Text Messaging

Our website features an AI-powered chat assistant that helps answer questions about our services. If you provide your name, phone number, and service needs through the chat or contact form, we will use that information to follow up with you.

By providing your phone number and expressly consenting, you agree to receive text messages (SMS) from Thomasson Septic & Excavating at the number provided. Messages are sent solely to respond to your service inquiry — such as confirming receipt of your request, providing an estimate, or scheduling a consultation. You will not receive unsolicited marketing texts.

Our team also receives automated internal SMS notifications containing your name, general location, service need, and phone number so we can respond quickly. These notifications are sent to our staff only and are not shared externally.

Message frequency varies based on your inquiry. Message and data rates may apply.

To opt out: Reply STOP to any text message at any time. You will receive one final confirmation and no further messages will be sent. To request help, reply HELP or call us at (540) 792-4071.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third party for their marketing purposes. Your consent to receive SMS messages from us does not constitute consent to receive messages from any other company.

Third-Party Services

We use the following third-party services to operate our website and business:

Data Retention

We retain your contact information and service inquiries only as long as necessary to respond to your request and provide services. Chat transcripts are not stored permanently on our servers. You may request deletion of your information at any time by contacting us.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. All data transmitted through our website is encrypted using HTTPS. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • •Request access to the personal information we hold about you.
  • •Request correction or deletion of your personal information.
  • •Opt out of text message or phone follow-ups at any time.
  • •Decline to provide personal information (though this may limit our ability to respond to your inquiry).

Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Thomasson Septic & Excavating
16455 Brandy Rd, Culpeper, VA 22701
Phone: (540) 792-4071
Email: info@culpeperseptic.com

Call (540) 792-4071